Health Insurance Portability and Accessibility Act (HIPAA)

NOTICE OF PRIVACY ALLIANCE AMBULANCE, INC.


As Required by the Privacy Regulations Created as a Result of the Health Insurance Portability and Accountability Act of 1996 (HIPAA)


THIS NOTICE DESCRIBES HOW HEALTH INFORMATION MAY BE USED AND DISCLOSED, AND HOW YOU CAN GET ACCESS TO YOUR INDIVIDUALLY IDENTIFIABLE HEALTH INFORMATION. PLEASE REVIEW THIS NOTICE CAREFULLY.

A. OUR COMMITMENT TO YOUR PRIVACY

Alliance Ambulance, Inc. is dedicated to maintaining the privacy of your Private Health Information (PHI). In conducting our business, we will create records regarding you and the treatment and services we provide to you. We are required by law to maintain the confidentiality of health information that identifies you. We also are required by law to provide you with this notice of our legal duties and the privacy practices that we maintain in Alliance Ambulance, Inc. concerning your PHI. By federal and state law, we must follow the terms of the Notice of Privacy that we have in effect at the time.
We realize that these laws are complicated, but we must provide you with the following important information:

  • How we may use and disclose your PHI
  • Your privacy rights in your PHI
  • Our obligations concerning the use and disclosure of your PHI

The terms of this notice apply to all records containing your PHI that are created or retained by Alliance Ambulance, Inc. We reserve the right to revise or amend this Notice of Privacy. Any revision or amendment to this notice will be effective for all of your records that Alliance Ambulance, Inc. has created or maintained in the past, and for any of your records that we may create or maintain in the future. Alliance Ambulance, Inc. will post a copy of our current Notice in our offices in a visible location at all times, and you may request a copy of our most current Notice at any time.

B. IF YOU HAVE QUESTIONS ABOUT THIS NOTICE, PLEASE CONTACT:

Privacy Compliance Officer at 713-682-2273.


C. WE MAY USE AND DISCLOSE YOUR PRIVATE HEALTH INFORMATION (PHI) IN THE FOLLOWING WAYS:

The following categories describe the different ways in which we may use and disclose your PHI.

  1. Payment. Alliance Ambulance, Inc. may use and disclose your PHI in order to bill and collect payment for the services and items received. For example, we may contact your health insurer to certify that you are eligible for benefits (and for what range of benefits), and we may provide your insurer with details regarding your treatment to determine if your insurer will cover, or pay for, your treatment. We also may use and disclose your PHI to obtain payment from third parties that may be responsible for such costs, such as family members. Also, we may use your PHI to bill you directly for services and items.
  2. Health Care Operations. Alliance Ambulance, Inc. may use and disclose your PHI to operate our business. As examples of the ways in which we may use and disclose your information for our operations, Alliance Ambulance, Inc. may use your PHI to evaluate the quality of care you received from us, or to conduct cost-management and business planning activities for Alliance Ambulance, Inc.
  3. . Treatment Options. Alliance Ambulance, Inc. may use and disclose your PHI to inform you of potential treatment options or alternatives.
  4. Health-Related Benefits and Services. Alliance Ambulance, Inc. may use and disclose your PHI to inform you of health-related benefits or services that may be of interest to you.
  5. Release of Information to Family/Friends. Alliance Ambulance, Inc. may release your PHI to a friend or family member that is involved in your care, or who assists in taking care of you. For example, a parent or guardian may ask that a baby-sitter take their child to the emergency room for treatment of a cold. In this example, the baby-sitter may have access to this child's medical information.
  6. Disclosures Required By Law. Alliance Ambulance, Inc. will use and disclose your PHI when we are required to do so by federal, state or local law.

D. USE AND DISCLOSURE OF YOUR PHI IN CERTAIN SPECIAL CIRCUMSTANCES

The following categories describe unique scenarios in which we may use or disclose your identifiable health information:

  1. Public Health Risks. Alliance Ambulance, Inc. may disclose your PHI to public health authorities that are authorized by law to collect information for the purpose of:
    • maintaining vital records, such as births and deaths
    • reporting child abuse or neglect
    • preventing or controlling disease, injury or disability
    • notifying a person regarding potential exposure to a communicable disease
    • notifying a person regarding a potential risk for spreading or contracting a disease or condition
    • reporting reactions to drugs or problems with products or devices
    • notifying individuals if a product or device they may be using has been recalled
    • notifying appropriate government agencies and authorities regarding the potential abuse or neglect of an adult patient (including domestic violence); however, we will only disclose this information if the patient agrees or we are required or authorized by law to disclose this information
    • notifying your employer under limited circumstances related primarily to workplace injury or illness or medical surveillance.
  2. Health Oversight Activities. Alliance Ambulance, Inc. may disclose your PHI to a health oversight agency for activities authorized by law. Oversight activities can include, for example, investigations, inspections, audits, surveys, licensure and disciplinary actions; civil, administrative, and criminal procedures or actions; or other activities necessary for the government to monitor government programs, compliance with civil rights laws and the health care system in general.
  3. Lawsuits and Similar Proceedings. Alliance Ambulance, Inc. may use and disclose your PHI in response to a court or administrative order, if you are involved in a lawsuit or similar proceeding.
    We also may disclose your PHI in response to a discovery request, subpoena, or other lawful process by another party involved in the dispute, but only if we have made an effort to inform you of the request or to obtain an order protecting the information the party has requested.
  4. Law Enforcement. We may release PHI if asked to do so by a law enforcement official:
    • Regarding a crime victim in certain situations, if we are unable to obtain the person's agreement
    • Concerning a death we believe has resulted from criminal conduct
    • Regarding criminal conduct at our offices
    • In response to a warrant, summons, court order, subpoena or similar legal process
    • To identify/locate a suspect, material witness, fugitive or missing person
    • In an emergency, to report a crime (including the location or victim(s) of the crime, or the description, identity or location of the perpetrator)
  5. Serious Threats to Health or Safety. Alliance Ambulance, Inc. may use and disclose your PHI when necessary to reduce or prevent a serious threat to your health and safety or the health and safety of another individual or the public. Under these circumstances, we will only make disclosures to a person or organization able to help prevent the threat.
  6. Military. Alliance Ambulance, Inc. may disclose your PHI if you are a member of U.S. or foreign military forces (including veterans) and if required by the appropriate authorities.
  7. National Security. Alliance Ambulance, Inc. may disclose your PHI to federal officials for intelligence and national security activities authorized by law. We also may disclose your PHI to federal officials in order to protect the President, other officials or foreign heads of state, or to conduct investigations.
  8. Inmates. Alliance Ambulance, Inc. may disclose your PHI to correctional institutions or law enforcement officials if you are an inmate or under the custody of a law enforcement official. Disclosure for these purposes would be necessary:
    1. for the institution to provide health care services to you,
    2. for the safety and security of the institution, and/or
    3. to protect your health and safety or the health and safety of other individuals.
  9. Workers' Compensation. Alliance Ambulance, Inc. may release your PHI for workers compensation and similar programs.

E. YOUR RIGHTS REGARDING YOUR PHI

You have the following rights regarding the PHI that we maintain about you:

  1. Confidential Communications. You have the right to request that Alliance Ambulance, Inc. communicate with you about your health and related issues in a particular manner or at a certain location. In order to request a type of confidential communication, you must make a written request to Privacy Compliance Officer at 713-682-2273 specifying the requested method of contact, or the location where you wish to be contacted. Alliance Ambulance, Inc. will accommodate reasonable requests.
  2. Requesting Restrictions. You have the right to request a restriction in our use or disclosure of your PHI for treatment, payment or health care operations. Additionally, you have the right to request that we restrict our disclosure of your PHI to only certain individuals involved in your care or the payment for your care, such as family members and friends. We are not required to agree to your request; however, if we do agree, we are bound by our agreement except when otherwise required by law, in emergencies, or when the information is necessary to treat you. In order to request a restriction in our use or disclosure of your PHI, you must make your request in writing to Privacy Compliance Officer at 713-682-2273. Your request must describe in a clear and concise fashion:
    1. the information you wish restricted;
    2. whether you are requesting to limit Alliance Ambulance, Inc. use, disclosure or both; and
    3. to whom you want the limits to apply.
  3. Inspection and Copies. You have the right to inspect and obtain a copy of the PHI that may be used to make decisions about you, including patient medical records and billing records, but not including psychotherapy notes. You must submit your request in writing to Privacy Compliance Officer at 713-682-2273 in order to inspect and/or obtain a copy of your PHI. Alliance Ambulance, Inc., Inc. may charge a fee for the costs of copying, mailing, labor and supplies associated with your request. Alliance Ambulance, Inc. may deny your request to inspect and/or copy in certain limited circumstances; however, you may request a review of our denial. Another licensed health care professional chosen by us will conduct reviews.
  4. Amendment. You may ask us to amend your health information if you believe it is incorrect or incomplete, and you may request an amendment for as long as the information is kept by or for Alliance Ambulance, Inc. To request an amendment, your request must be made in writing and submitted to Privacy Compliance Officer at 713-682-2273. You must provide us with a reason that supports your request for amendment. Alliance Ambulance, Inc. will deny your request if you fail to submit your request (and the reason supporting your request) in writing. Also, we may deny your request if you ask us to amend information that is in our opinion:
    1. accurate and complete;
    2. not part of the PHI kept by or for the Alliance Ambulance, Inc.;
    3. not part of the PHI which you would be permitted to inspect and copy; or
    4. not created by Alliance Ambulance, Inc., unless the individual or entity that created the information is not available to amend the information.
  5. Accounting of Disclosures. All of our patients have the right to request an accounting of disclosures. An accounting of disclosures is a list of certain non-routine disclosures our Alliance Ambulance, Inc. has made of your PHI for non-treatment or operations purposes. Use of your PHI as part of the routine patient care in Alliance Ambulance, Inc. is not required to be documented. For example, the doctor sharing information with the paramedic; or the billing department using your information to file your insurance claim. In order to obtain an accounting of disclosures, you must submit your request in writing to Privacy Compliance Officer at 713-682-2273. All requests for an accounting of disclosures must state a time period, which may not be longer than six (6) years from the date of disclosure and may not include dates before April 14, 2003. The first list you request within a 12-month period is free of charge, but Alliance Ambulance, Inc. may charge you for additional lists within the same 12-month period. Alliance Ambulance, Inc. will notify you of the costs involved with additional requests, and you may withdraw your request before you incur any costs.
  6. Right to a Paper Copy of This Notice. You are entitled to receive a paper copy of our Notice of Privacy. You may ask us to give you a copy of this notice at any time. To obtain a paper copy of this notice, contact Privacy Compliance Officer at 713-682-2273.
  7. Right to File a Complaint. If you believe your privacy rights have been violated, you may file a complaint with Alliance Ambulance, Inc. or with the Secretary of the Department of Health and Human Services. To file a complaint with Alliance Ambulance, Inc., contact Privacy Compliance Officer at 713-682-2273. All complaints must be submitted in writing. You will not be penalized for filing a complaint.
  8. Right to Provide an Authorization for Other Uses and Disclosures. Alliance Ambulance, Inc. will obtain your written authorization for uses and disclosures that are not identified by this notice or permitted by applicable law. Any authorization you provide to us regarding the use and disclosure of your PHI may be revoked at any time in writing. After you revoke your authorization, we will no longer use or disclose your PHI for the reasons described in the authorization. Please note: we are required to retain records of your care.

Again, if you have any questions regarding this notice or our health information privacy policies, please contact Privacy Compliance Officer at 713-682-2273.

Download the Rights to Privacy

Download the Authorization to Release PHI

Download the Revocation of Authorization

 

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